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Career opportunities

Chief Security

Number of recruitment: 1

Job level: Professional

Location: Côn Đảo

Main tasks

Developing and maintaining budgets

  • Develop and manage all financial, employee engagement and guest satisfaction plan and actions for Security Department;
  • Maintain a positive cost management index for Security Department;
  • Utilize budgets to understand financial objectives.

Leading the security team

  • Represent the hotel security functions in the hotel’s leadership team;
  • Supervise and manage employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence;
  • Be responsible for coordinating and monitoring the activities of all related departments affecting the security operation of The Secret Côn Đảo and guest related services; Update and modify each departmental p&p and sop as necessary;
  • Ensure that the security department is adhering to all corporate policies and procedures;
  • Ensure that the local laws and legislation are adhered to;
  • Ensure that all security employees have a complete understanding and adhere to the hotel policy relating to fire fighting and prevention and labor safety;
  • Ensure that an open two-way communication system is developed within the division to maximize productivity and morale amongst employees to ensure that the service exceeds guest’s expectation;
  • Liaise good relationship will local police and fire brigade;
  • Monitor the The Secret Côn Đảo service standard throughout the division ensuring that they are in line with the agreed standards;
  • Formulate, revises and maintain all outlets operational manual which include:
  • Service sequence
  • Opening and closing checklists
  • Cleaning checklist
  • Security fire prevention and safety programme guide
  • Investigate all incidents or complaints of employees and guests and report to the Head of Human Resources and General Manager;
  • Conduct generic training for departments, i.e. fire prevention, security awareness, safety;
  • Liaise and communicate effectively with all managers to ensure the safety and security to all guests and employees at all times;
  • Respond to the changes within the security department as dictated by the Hotel, Corporate office or the industry.

General tasks

  • Liaise with Human Resources Department on manpower matters of security department;
  • Complete periodical (monthly/quarterly/yearly) reports regarding security operations;
  • Carry out any reasonable duties and responsibilities as assigned by the General Manager or Corporate office.

Requirements

  • Graduated from high school. Additional certification(s) from a reputable Hospitality Management school will be an advantage;
  • Minimum 3 years of security and safety experience and/or military/law enforcement experience, including management experience, or an equivalent combination of education and experience;
  • English: good writing and communication skills;
  • Teamwork and collaboration;
  • Ability to multi-task, work well in stressful & high-pressure situations;
  • Strong leadership and excellent interpersonal and communications skills;
  • High sense of responsibility and integrity.