Chief Security

Developing and maintaining budgets

• Develop and manage all financial, employee engagement and guest satisfaction plan and actions for Security Department;
• Maintain a positive cost management index for Security Department;
• Utilize budgets to understand financial objectives.

Leading the security team

• Represent the hotel security functions in the hotel’s leadership team;
• Supervise and manage employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence;
• Be responsible for coordinating and monitoring the activities of all related departments affecting the security operation of The Secret Côn Đảo and guest related services; Update and modify each departmental p&p and sop as necessary;
• Ensure that the security department is adhering to all corporate policies and procedures;
• Ensure that the local laws and legislation are adhered to;
• Ensure that all security employees have a complete understanding and adhere to the hotel policy relating to fire fighting and prevention and labor safety;
• Ensure that an open two-way communication system is developed within the division to maximize productivity and morale amongst employees to ensure that the service exceeds guest’s expectation;
• Liaise good relationship will local police and fire brigade;
• Monitor the The Secret Côn Đảo service standard throughout the division ensuring that they are in line with the agreed standards;
• Formulate, revises and maintain all outlets operational manual which include:
• Service sequence
• Opening and closing checklists
• Cleaning checklist
• Security fire prevention and safety programme guide
• Investigate all incidents or complaints of employees and guests and report to the Head of Human Resources and General Manager;
• Conduct generic training for departments, i.e. fire prevention, security awareness, safety;
• Liaise and communicate effectively with all managers to ensure the safety and security to all guests and employees at all times;
• Respond to the changes within the security department as dictated by the Hotel, Corporate office or the industry.

General tasks

• Liaise with Human Resources Department on manpower matters of security department;
• Complete periodical (monthly/quarterly/yearly) reports regarding security operations;
• Carry out any reasonable duties and responsibilities as assigned by the General Manager or Corporate office.

• Graduated from high school. Additional certification(s) from a reputable Hospitality Management school will be an advantage;
• Minimum 3 years of security and safety experience and/or military/law enforcement experience, including management experience, or an equivalent combination of education and experience;
• English: good writing and communication skills;
• Teamwork and collaboration;
• Ability to multi-task, work well in stressful & high-pressure situations;
• Strong leadership and excellent interpersonal and communications skills;
• High sense of responsibility and integrity.