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Career opportunities

Director of Human Resources

Number of recruitment: 1

Job level: Management

Location: Hồ Chí Minh

Main tasks

General responsibilities:

  • Set clear long-term strategies for the Group in terms of human resources and related functions with the BODs;
  • Be a role model in developing a culture that enables employees to perform in accordance with the Group’s vision and core values;
  • Ensure compliance with authorities’ orders and government regulations with regard to employment law and tax regulations;
  • Explore the market best practices in recruitment, staffing, training development, and implement appropriate best practices in the organization;
  • Conduct interviews and assist with the timely and accurate application and processing of Work Permits for expatriate employees;
  • Develop and implement human resources policies and procedures;
  • Lead enterprise initiatives to facilitate the development of a strong performance-driven culture, including the development and measurement of KPIs for Operations staff;
  • Develop and implement key performance measures to analyze HR performance and prepare action plans and support the planning of short- and long-term strategies. This includes, not limited to, surveys, staff turnover, loyalty, recruitment statistics, learning and development measures, etc…;
  • Develop Compensation and Benefits programs for Group level;
  • Develop onboarding programs for Group;
  • Develop performance evaluation programs for Group;
  • Develop performance development programs for Group;
  • Develop short-term and long-term, soft skills and advanced skills training programs for the Group;
  • Develop yearly events including but not limited to training events, team building events, socializing events, and more that support achieving and strengthening the Group’s vision, mission, and corporate values;
  • Responsible for internal communication with the employees;
  • Other ad-hoc tasks as assigned by the CEO from time to time.

Developing properties

  • Work closely with related departments on handover schedule;
  • Responsible for manning, property’s level structure, job grade, and recruitment plans, and onboarding timeline based on the opening date approved by CEO;
  • Responsible for developing Compensation and Benefits matrix for each specific property and ensuring the alignment with Group’s direction and vision. And review if later on Human Resources Department at the property level make amendments;
  • Guide the Human Resources Department of hotel properties on the Group’s vision, mission, and core values.

Operating properties

  • Guide the Human Resources Department of each property on developing a master training program for each property with discipline department(s);
  • Review policies and procedures of properties to ensure they are aligned with the Group’s direction and policies;
  • Overlook and support the Human Resource Department of hotel properties on human resources-related functions;
  • Establish measure tools and key figures and periodic audits of each property’s human resource department to ensure the hotel team complies with the Group’s human resource strategy;
  • Establish policies and procedures and templates of weekly, monthly, quarterly, and yearly reports;
  • Frequent review of reports and provide guidance for improvements or corrective actions if any for the property’s human resource department.

Projects managed by International Operator via contract

  • Responsible for screening CVs, arrange interview schedules of potential candidates;
  • Responsible for referencing checks when required;
  • Support Human Resource Department of pre-opening team on all paperwork until the operation is fully handed over to the Operator;
  • Review and challenge pre-opening budget of human resources related functions submitted by Operators;
  • Review and challenge monthly, quarterly reports, and yearly plans submitted by Operators in terms of human resource related functions.

Personnel related responsibilities

  • Plan for future staffing needs;
  • Conduct interviews with potential candidates;
  • Clear job descriptions and tasks assigned for each position within the department;
  • Direct staff training and probation and performance evaluations;
  • Prepare development plans for the successor;
  • Coach, counsel, and provide constructive feedback to enhance performance;
  • Arrange efficient work schedules.

Financial related responsibilities

  • Prepare an annual budget based on Group’s direction and objectives of the year;
  • Continuously monitor the expenses and ensure yearly expenses are within the approved budget.


  • Director of Human Resources should have formal qualifications in Human Resources and /or Hospitality Management and Business Administration;
  • This position requires a minimum of 5 years experience in senior Human Resources roles, preferably in international integrated resort development;
  • Should have experience in partnering with business managers and have a high level of written and oral communication skills;
  • Experience in managing Staff Facilities (accommodation, transport, catering, etc.) is preferred;
  • Must have exposure to high volume recruitment (>1000 new hires), and experience in implementing HR technology (online recruitment platforms, workforce management systems, online onboarding, and HR information systems);
  • Fluent in Vietnamese and English;
  • Ability to lead teams and empower staff;
  • Ability to innovate and create new concepts. Ability to communicate and cooperate with everyone in the organization;
  • Ability to communicate effectively in a multicultural, multinational environment.
  • Efficient use of Microsoft Office, especially Outlook, Word, PowerPoint, Excel.