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Career opportunities

Housekeeping Manager

Number of recruitment: 1

Job level: Management

Location: Côn Đảo

Main tasks

Developing and maintaining budgets

  • Develop and manage all financial, employee engagement and guest satisfaction plan and actions for Housekeeping Department;
  • Maintain a positive cost management index for Housekeeping Department;
  • Utilize budgets to understand financial objectives.

Leading Housekeeping team

  • Represent the Housekeeping Functions on the Hotel’s Executive Committee;
  • Be responsible for coordinating and monitoring the activities of Housekeeping Department. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence;
  • Create and amend all standards, procedures of housekeeping operation to adhere to the hotel’s policies and procedures;
  • Maintain clear and efficient communication and coordination with the Front Office and other departments;
  • Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary;
  • Inventories cleaning supplies & linen stock to ensure adequate supplies;
  • Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service;
  • Encourage and builds mutual trust, respect, and cooperation among team members.

Ensuring exceptional customer service

  • Provide excellent customer service;
  • Respond quickly and proactively to guest’s concerns;
  • Understand the brand’s service culture;
  • Drive alignment of all employees, team leaders and managers to the brand’s service culture;
  • Set service expectations for all guests internally and externally;
  • Take ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee;
  • Verify all banquet functions are up to standard and exceed guest’s expectations;
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed;
  • Manage day-to-day operations, drive quality, and verify standards are meeting the expectations of the customers on a daily basis.

Managing and conducting human resource activities

  • Assist the Human Resources Manager in implementing effective training programmes for Divisional employees to maximise skills, knowledge and productivity and to implement effective succession planning in line with the principles of “People, Productivity and Profit”;
  • In liaison with the Human Resources Manager, conduct all Annual Appraisals for Divisional Management and ensure all performance appraisals, assessments and disciplinary and counselling interviews are conducted in line with Corporate and legislative requirements;
  • Oversee the Division’s recruitment and selection process whilst maintaining efficient staffing levels and payroll costs in line with budgetary planning.

General tasks:

  • Comply with all corporate accounting procedures;
  • Analyse information and evaluates results to choose the best solution and solve problems;
  • Drive effective departmental communication and information systems through logs, department meetings and property meetings.

Requirements

  • Bachelor’ s or College’s degree equivalent in Hotel Management or related field;
  • At least 04-year experience on the same position;
  • Good computer skills & knowledgeable of hotel technology, such as PMS (SMILE), CADENA;
  • Understanding the dynamics of regional & local markets, local competitors and events is a plus;
  • Good command of English;
  • Teamwork and collaboration skills;
  • Ability to multi-task, work well in stressful & high-pressure situations;
  • Flair for creativity, strategic thinking, and innovation;
  • Strong leadership and excellent interpersonal and communication skills;
  • High sense of responsibility and integrity.